1. Guarantees, liability and return of goods
a) The client must check all delivered goods and any other products sent for amendment. The risk of eventual discrepancies is passed over to the client after clearance for printing or production, as far as the discrepancy did not occur, or could be traced to a production procedure immediately subsequent to clearance. The same applies to any other clearance declarations by the client. Defects must be reported without delay, and no later than 7 days after detection. Claims for hidden defects, which after prompt inspection cannot be detected, must be asserted within the statutory warranty period.
b) Returns of any kind must be agreed to by us. Non-prepaid returned goods will not be accepted by us. By warrantable customer claims, we will reimburse the forwarding charges.
c) Deviations in colour reproductions from the original, regardless of production technique, cannot be rejected. The same applies, for technical reasons, for the comparison of templates and the like, e.g. proofs and print-outs even though they have been made by us, and the finished product.
d) By deviations in the composition of the material used we are only liable for the order value. We are not liable for material delivered by the client.
e) If the client, after being requested, does not supply a print-out of the print data neither does he accept proofs or preprints provided by us, then we are free of any liability. Claims will not be recognised in this context.
f) Faulty parts of the delivered goods do not warrant rejection of the complete delivery, (unless partial delivery is of no use to the client.)
g) Differences in the delivery volume of up to 10% of the quantity ordered are to be accepted.
h) We have the right to choose between repair or replacement of faulty goods which we have delivered, and for which we have assumed liability. Should repair fail, the client may choose to reduce the purchase price or to cancel the contract.
i) Further claims of the client for whatever legal reason are exempt. We do not assume any liability for damages not pertaining to the delivered object. This exemption extends to, and in particular, loss of profit or financial losses. This also includes all damages caused by our employees, representatives or servants.
j) We are only liable for damages caused by delay, neglect of fundamental contract obligations, if these were predictable.
k) Should the delivered object be altered by the client or by a third party, we are no longer liable, unless the client can prove that the alterations are not responsible for the damage or malfunction.
l) All templates, documents etc. will be treated by us with care. We only assume liability for damages or loss, to the value of the material. Further claims of any kind are exempt.
m) The exemptions from liability mentioned above do not apply to grossly negligent or wilful behaviour.
n) Customers enjoy their statutory rights.
o) Reimbursements for products already produced or being produced are not possible. This is because of the personal character of the products, which make a sale to a third party impossible. It is possible to cancel orders that have not been already produced. In that case, we are entitled to charge GBP 10,- (net) plus the surcharge for chosen payment.
2. Trade practice and copyright
There will be no obligations of return of data, lithographs or prints plates used for the production of finished products.
For any creative work, particularly graphic drafts, images and text, layouts etc. we retain all rights (copyright). The client only pays for the work done, not for intellectual property rights or the right to reproduce. We can only transfer the copy to a third party or the client, for a fee, but this have to be agreed in writing, only then the rights can be passed over after payment as been receive.
3. Content
We reserve the right not to be responsible for any correction made due to any misconception of the content of your print. Liability claims regarding damage caused by the use of any information provided, relating to any kind of information which is incomplete or incorrect will be rejected.
4. Price
a) Our price list is valid for our products and services, unless another price has been agreed and this then confirmed in writing.
b) Any later alterations to the order, that is to say, after our acceptance thereof, will be charged. Any alterations to the order administration data (invoice recipient, delivery address, mode of dispatch, method of payment and suchlike) are also assumed to be alterations to the order. Alterations at the request of the client will be charged at a flat rate of £10.50
c) Cancellation of an order by the client or failure to deliver data to an agreed dead line will result in a service charge of £20.
5. Imprints and Advertising
a) With the client’s permission we are allowed, by suitable means, to use the contracted products in order to make reference to ourselves. Any complain by the client will be rejected.
b) We reserve the right, without express agreement of the client, to send proof samples of the order to third parties as quality templates. Unless the client notifies us in writing, they will not be exempted.
6. Implementation of order / disclaimer
a) We carry out all orders, unless specified otherwise in writing, on the basis of the data we receive from the client. The data is to be delivered in the format specified by us on the order form. Should the format you send us differ, we will not be able to guarantee a flawless service, unless we have given you written permission to use this format. The client is liable to full extent for the entirety and accuracy of these data, even if data transfer or data media discrepancies occur, as long as we are not responsible.
b) We are not responsible for the inspection of deliveries of any kind, either from the client or from third parties; this also applies to data media and transferred data. (This does not apply to data that are obviously unsuitable for use.) When transferring data, the client must use up to date computer virus technology before sending files. Data security is the client’s responsibility.
