Is it possible to cancel or undo my order?
Yes you can but there will be charges. Any later alterations to the order, that is to say, after our acceptance thereof, will be charged. Any alterations to the order administration data (invoice recipient, delivery address, mode of dispatch, method of payment and suchlike) are also assumed to be alterations to the order. Alterations at the request of the client will be charged at a flat rate of £10.50.
Cancellation of an order by the client or failure to deliver data to an agreed dead line will result in a service charge of £20.
How do I order?
Orders can only be placed online via our website. No orders can be accepted via any other method -e.g. e-mail, fax or post.
How do I send my data for printing?
Data can be uploaded through the website or emailed. Data sent via post will also be accepted.
Unsure of how or what to do?
Our friendly service staff will help you if you send us an email to info@epoprint.co.uk
Which programs are suited for creating the data for printing?
Size: Add 1mm of bleed (extra space on the edge of the printed area) to your chosen format (for posters 3mm, for magazines/brochures 5mm). Please set text and any important information at least 3mm from the edge (5mm for posters, 7mm for magazines/brochures). Line weight (thickness) should not be less than 0,08mm 0,25 pt. Negative lines should have a line weight of at least 0,17 mm or 0,5 pt.
Format: No MAC- files! All files must be sent with CMYK-colour settings. Use the following formats only: JPEG, TIFF or PDF (ISO PDF/X- 1a: 2001). With vector graphic formats all text must be converted to paths! Set up pixel images with a minimum 240 dpi to avoid loss of quality during printing, the higher the resolution the better the printing quality. For the alteration of incorrect files, we charge GBP10.50.
When sending print files please use the formats shown only! We do not check files. Therefore we cannot accept any resonsibility for spelling mistakes, trimming errors, incorrect folding lines or incorrect resolution etc.
What happens to my address data?
We guarantee that your data will be secure and treated in absolutely confidence. We will not disclose them to any third party.
